About Course

SAP CRM is a set of methodologies and tools that help to manage customer relationship. CRM helps in reducing cost and increases decision making ability. QA Training Hub Hyderabad’s training program in SAP CRM acquaints trainees to cross-industry and industry-specific end-to-end business processes. Students will also be able to use this module’s flexible and process-based deployment options.

Importantly, our SAP CRM catapults learners to next level of technological excellence. They will be able to integrate CRM module with SAP and non-SAP modules, Internet, and mobile devices (smart phones, tablets and enterprise portal). As enough exposure is offered in CRM Application server and Java application server, learners will be able to operate large range of business processes.

QA Training Hub, a leader in IT training offers quality SAP training programs. Our end-to-end SAP CRM training helps trainees to develop good relationship with customers and attract new customers. By building effective business and customer relations, there is definitely scope for increasing sales and maximizing profits.

Course Content

A strong Fundemental Intro to Microsoft Dynamics CRM(Customer Relationship Management)

  • Introduction to Microsoft Dynamics CRM 2013 / 2015 / 2016
  • Dynamics product Stack
  • History & Editions in Microsoft Dynamics CRM
  • A competitive advantage through CRM
  • Focus customer information
  • Automate marketing interactions
  • Provide business intellect
  • Facilitate communications
  • Track sales opportunities
  • Analyze data
  • Allow responsive customer satisfaction

MS CRM 2011 Basics

MS Dynamics CRM for Microsoft Office Outlook Integration

Introduction to Sales, Lead, Product & Goal Management

Sales Order Processing

Introduction to Marketing Automation

Form Scripting

Introduction to Social Listening

Administration, Settings Configuration

Administration & Security

Settings & Configuration

Working with Web Resources

Report Wizard

Exporting Reports

Working with Dash Boards