Customer Relationship Management

High Quality Service with Customer Satisfaction| Dynamics CRM

crm online training
Microsoft Dynamics CRM Online Training
Average Rating: 4.6
Votes: 189
Reviews: 119

Overview : Customer Relationship Management Training

SAP CRM is a set of methodologies and tools that help to manage customer relationship. CRM helps in reducing cost and increases decision making ability. QA Training Hub Hyderabad's training program in SAP CRM acquaints trainees to cross-industry and industry-specific end-to-end business processes. Students will also be able to use this module's flexible and process-based deployment options.

Importantly, our SAP CRM catapults learners to next level of technological excellence. They will be able to integrate CRM module with SAP and non-SAP modules, Internet, and mobile devices (smart phones, tablets and enterprise portal). As enough exposure is offered in CRM Application server and Java application server, learners will be able to operate large range of business processes.

QA Training Hub, a leader in IT training offers quality SAP training programs. Our end-to-end SAP CRM training helps trainees to develop good relationship with customers and attract new customers. By building effective business and customer relations, there is definitely scope for increasing sales and maximizing profits.

Customer Relationship Management Online Training Course Content

A strong Fundemental Intro to Microsoft Dynamics CRM(Customer Relationship Management)
  • Introduction to Microsoft Dynamics CRM 2013 / 2015 / 2016
  • Dynamics product Stack
  • History & Editions in Microsoft Dynamics CRM
  • A competitive advantage through CRM
  • MS Dynamics CRM CUSTOMER RELATIONSHIP MANAGEMENT ) Modules
  • MS Dynamics CRM (CUSTOMER RELATIONSHIP MANAGEMENT ) User Interface
  • Focus customer information
  • Automate marketing interactions
  • Provide business intellect
  • Facilitate communications
  • Track sales opportunities
  • Analyze data
  • Allow responsive customer satisfaction
MS CRM 2011 Basics
  • Compatibility with Microsoft Dynamics CRM 2011
  • Microsoft Characteristics CRM in Your Business/Corporation/Firm
  • Customer Records
  • Record Possession and Assignment
  • Using Actions in order to Customer Interactions
  • Finding and Maintaining Your Info
  • Using Duplicate Detection
  • Subject Tree
MS Dynamics CRM for Microsoft Office Outlook Integration
  • Integration between Microsoft Dynamics CRM 2011 and MS Outlook
  • Record management in the Outlook Client
  • E-mail management in CUSTOMER RELATIONSHIP MANAGEMENT 2011 for Outlook
  • Multiple Views and Conditional Format
  • Creating Mail MergeDocuments
  • Outlook with Offline Access & CRM 2011
Introduction to Sales, Lead, Product & Goal Management
  • Overview of the Sales Process in Microsoft Dynamics CRM
  • Core Records in the Sales Process
  • Tracking Competitors and Managing Sales Literature
  • Working with Leads
  • Working with Opportunities
  • Sales Processes, Workflows Processes and Dialogs Processes
Sales Order Processing
  • The Microsof company Dynamics CRM Sales Order Process
  • Opportunities, Quotes & The Sales Process
  • Working with Orders
  • Working with Accounts
Introduction to Marketing Automation
  • Rewards of Closed Loop Marketing
  • Creating and Using Marketing Lists
  • Marketing Campaigns and Fast Campaigns
  • Quick Campaigns
  • Introduction to Marketing Campaigns
  • Creating a Marketing Campaign
  • Creating and Using Campaign Templates
  • Importing Leads
Form Scripting
Introduction to Social Listening
Administration, Settings Configuration
Administration & Security
Settings & Configuration
Working with Web Resources
Report Wizard
Exporting Reports
Working with Dash Boards

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